Location
Arusha Mjini Arusha
Description
Mobisol is one of the world’s leading companies for Solar Home Systems with approximately 600 passionate employees, delivering a clean and affordable alternative to fossil fuels for low-income households (living without access to reliable energy). Our dedicated product line combines solar energy with innovative mobile technology and accessible micro-financing. Having successfully installed more than 90,000 solar home systems in Tanzania, Kenya and Rwanda, Mobisol is in the process of scaling with its mission to Plug in the World. Please read more about Mobisol at www.plugintheworld.com.
To deliver quality customer services, Mobisol Tanzania is looking for a Maintenance Coordinator with a strong background in controlling and high level business acumen.
TASKS AND RESPONSIBILITIES
Analyze open maintenance cases in database and recommend proper action to be taken by maintenance technicianRemotely, troubleshoot maintenance cases together with the customerAssign maintenance cases to maintenance technicians, record actions taken in the database and close the casesMonitor and evaluate the performance of maintenance technicians regarding the quality and time of actions taken and recommend re certification when necessaryRemotely, support maintenance technicians with difficult maintenance casesReport maintenance cases on a monthly basis to the service analyst and monitoring coordinatorReview transport cost of maintenance technicians before closing of maintenance visitsProvide support to installation technician coordinators on technicality of Solar Home Systems (SHS)Train the customer care department in remote troubleshooting and updating the troubleshooting manualProvide detailed information of areas without maintenance technicians, and communicate recruitment needs to the supervisor
QUALIFICATIONS/REQUIREMENTS REQUIRED FOR THE ROLE
Degree /Diploma of Electrical and Electronics or related studies from recognized institutionAt least one year experience in solar installation and solar trouble shooting, or electrical installationsProven ability to work with remote located teams, while delivering required resultsGood communication skills, fluent both in English and SwahiliValid driving license, should know how to drive manual and automatic transmission carsIntermediate/ Advance knowledge of Excel spread sheets and data analysisWillingness to travel around the regions
As an equal opportunity employer, Mobisol offers all of its employees and applicants full equal opportunity irrespective race, ethnic origin, sexual identity, disability, religion, or beliefs.
CLICK HERE TO APPLY
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